Shipping:
Currently, only UK shipping is available. International options are being worked on and our mailing list will get notified first.
After you place your order we aim to process all items within 3 working days, during busy periods this can be slightly longer. Items are made to order so lead times may take slightly longer. This reduces the carbon footprint of having to store products and over produce.
You will receive a dispatch email. (Please check your spam/junk folder) and you will be able to select your preferred delivery based on live pricing.
Returns:
If you would like to return an item because it is not for you please return it to the return address on the packaging also located below. We request that you include a note within the package stating your order number, reason for return and this should be addressed to “Major Aesthetics Ltd Returns”. Without this, the return and any refund may be delayed. It is also requested and recommended that you send an email to tom@majoraestheticsltd.com with the same information.
We recommend that all returns are sent tracked and signed for postage, in a parcel that is equivalent to or better than the packaging the item arrived to you in. If the item arrived with any specific packaging or attached labels these must be returned attached or this may affect your refund options.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that any products classified as underwear or intimate items we are unable to accept a return for these due to hygiene standards. Please contact us on the email above to discuss options for these.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days from the date of confirmation of issue.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tom@majoraestheticsltd.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange the item due to size, then you would be required to purchase the correct size separately. send us an email at tom@majoraestheticsltd.com to discuss this further and we will see if we can help.
Need help?
Contact us at tom@majoraestheticsltd.com for questions related to refunds and returns.